Customer Support FAQs

 

We are here to help you, guide you and answer your questions. You can always visit us or call us, but here are a few quick answers to common questions our customers have.  

 

What is First Columbia Bank’s routing number? 
First Columbia Bank’s routing number is 031305936.
How do I order checks?             
To order checks, click here. If you have any further questions, please contact customer service
How do I get online banking access? 
a. If you are a business, you’ll need to complete a Business Online Banking Enrollment form in one of our branches. 

b. If you are not a business, you can either stop by one of our branches to enroll, or click here to enroll. The enrollment will not be complete until a bank representative calls you at the phone number we have on file.
Can I deposit a check using my phone? 
Yes, personal checks can be deposited using a smart phone. This feature is available 30 days after account opening.
• Ensure that you have an online banking account and have downloaded our mobile app; follow the steps listed within the mobile app to deposit your check(s).

Businesses can apply to have a scanner set up at their location to scan checks. For more information, call Business Solutions at 570-387-3274.

Who is eligible for Mobile Check Deposit?
Mobile Deposit service is subject to eligibility.
•You must have a First Columbia Bank checking or savings account that has been open at least 30 days.
•The number of NSFs (insufficient funds) incurred in the past three months on your account cannot exceed six.
•You must be enrolled in Online Banking and download the bank’s free Mobile Banking app.
•Currently Mobile Check Deposit is only available to customers with retail accounts.

What if I don’t recognize a charge on my account? 
a. Was it with a checkContact the bank during banking hours at 570-784-1660.
b. Was it with an ACH (electronic transaction done with your account number and routing number)?  You’ll see “AC” in the description if it was. Come to a branch during business banking hours to sign a form for us.
c. Was it with a debit card (do you see “POS” or “CKCD DB” in the description)? If so, block your card immediately by calling the number on the back of the card OR use the MobiMoney app to freeze your card until you can contact the bank during banking hours.
Is First Columbia Bank open right now? 
See our Locations Page for bank hours.
How do I find my account balance when the bank is closed? 
Call our 24-hour automated phone system at 570-387-4602. If this is your first time calling, the PIN is the last 4 digits of the primary account holder’s social security number.
How do I open an account? 
Stop by a branch or call ahead to make sure that someone will be available to assist you when you stop by. 
Bring
a. Your government-issued ID
b. $50 for an opening deposit
c. If you are a business, bring documents such as Articles of Incorporation, By-Laws, LLC documents, EIN letter, etc. 

Call the bank if you are unsure which documents you will need.
First Columbia Bank does not currently have online account opening. 
How do I get my employer to directly deposit my paycheck into my First Columbia account? 
Provide your employer with our routing number (031305936) and your account number.
I just got a text about my debit card. Is it valid? 
It may be. Our debit card processor monitors your transactions and assigns a ‘fraud score’ to each one.  If the fraud score is high for any reason (for example, it is out of character for you, it is overseas, there are multiple transactions one after another at the same merchant, etc.), they may text or call you to make sure it was you. 
The text will ask you if you authorized the transaction.  If you recognize it, you can respond “Yes.”  Your card will be unblocked. 
If you respond “No,” the bank will call you during business banking hours to discuss ordering you another card and helping you with any necessary dispute.  If you are unsure about a text, contact the bank.  Do not provide your information to anyone if you are unsure.

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