Collections Specialist I

First Columbia Bank & Trust Co., a strong, independent community bank with over $900 million in assets and 190 employees headquartered in Bloomsburg PA, seeks a full-time Collections Specialist 1 in the Collections Department at our Operations Center (Bloomsburg, PA). The ideal candidate will have a B.S. or B.A and/or specialized training in a business or financial field. In addition, a minimum of three (3) years experience in a banking or related position, with a working knowledge of collections and documentation is preferred. The selected candidate will perform a variety of duties to support the collections function, including but not limited to:

 Receives and reviews weekly, a listing of all assigned delinquent loans.
 Communicates with delinquent borrowers in attempt to obtain late payments, using various means of contact such as telephone, letters, and email; utilizes effective human relations skills and various forms of persuasion to present a positive bank image in an already negative situation.
 Handles reporting of delinquent loans as required by third party investors. Follows investor guidelines in order to process foreclosures, sell investor owned property, and collect on guarantees.
 Utilizes methods of resource recovery under terms of the loan contract, depending on the feasibility and applicability of each case. If initial recovery attempts do not secure required payment; extends due dates or refers customers to proper lending personnel for refinancing of delinquent loans; repossesses collateral on secured items if the delinquent situation requires such action.
 Analyzes the borrower's financial situation and counsels the borrower concerning possible options; recommends adjustment procedures to be followed or appropriate action to be taken.
 Documents all collection actions taken, such as telephone conversations, alternative financial arrangements made, letters mailed, etc. and provides appropriate documentation to secondary market investors, as required.
 Prepares and sends collection letters and documents as directed and per department policy and/or secondary market servicing policies, including, sending past due letters at 40-50 days if unable to make contact with customer, payment not agreed to by customer or promise broken.
 Reviews bank records and transaction to resolve misapplied payments, researching account transaction to ensure payments are properly credited; evaluates payments (regular and irregular) being made on delinquent accounts and determines how the payment will be applied, i.e. principal, interest, escrow, and late charges, or payment is unacceptable.
 Prepares and sends repossession orders, intent to foreclose (Act 6 & Act 91 as applicable), contacts magistrate or forwards to 3rd party collector as bank policy dictates or as agreed to by Loan Operations Manager.
 Contributes to the soundness of the loan portfolio through prompt collection of delinquent accounts.
 Maintains control over delinquencies with respect to a satisfactory percentage of past-due accounts.
 Contributes to the Bank's growth and customer satisfaction by helping customers resolve problems with their banking transactions.
 Forwards deposit account and loan loss accounts to 3rd party collector for collection action per department policy.
 Records bankruptcy information on system as notices are received from Bankruptcy Court and files Bankruptcy Proof of Claims and other required documents.
 Fields calls by customers and branches regarding checking and savings loan loss accounts after closeout letters are sent from operations and helps in establishing payment plans to recovery funds.
 Assists branch management in effectively resolving cash items by fielding calls, providing repayment agreement documentation, filing complaints with the District Magistrate, and other actions needed per Bank procedures.
 Assists in the collection of outstanding charged off loans.
 Helps to secure purchased properties; including, lock changes, utilities, and insurance coverage.
 Assists business loan officers in business loan collection activities.
 Jointly establishes annual collections objectives with assigned supervisor; this activity to be integrated with the Community Office's annual operating plan.
 Maintains appropriate records and provides assigned reports, including reporting timely to secondary market investors, as required.
 Cooperates with, participates in, and promotes the adherence to all internal policies, procedures, and practices in support of risk management and overall safety, soundness, and compliance with all regulatory requirements. This includes annual Bank Secrecy Act (BSA) training and complying with all BSA rules and regulations as they pertain to the job position within the Bank.

Requirements: Proficient reading, writing, grammar, and math skills; excellent organizational, interpersonal relations, communication, and telephone skills; a working knowledge of current banking and collections regulations, procedures, and operations; knowledge of lending policies and procedures; ability to multi task and prioritize; able to exercise independent judgment and work with minimal supervision; ability to keep information confidential; valid driver's license.

Work hours are Monday-Friday, 37.5 hours per week. Must be flexible to work additional hours as needed.
We provide an excellent benefit package including medical, dental, vision, 401(k), paid holidays and vacation. To be considered, please send resume and include a cover letter to:

First Columbia Bank & Trust Co.
Attn: Human Resources Dept.
P.O. Box 240
Bloomsburg, PA 17815
Or email to:
[email protected]

First Columbia Bank & Trust Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. First Columbia Bank conducts full background checks and drug screenings for all new hires.