Digital Banking Customer Support Specialist

First Columbia Bank & Trust Co., a strong, independent community bank with over $900 million in assets and 190 employees headquartered in Bloomsburg PA, seeks a Full-time Digital Banking Customer Support Specialist in our Bloomsburg, PA (Lightstreet) Office. The Digital Banking Customer Support Specialists are the main point of contact for all debit cards, electronic and telephone banking inquires. They must be able to assist customers in an efficient and professional manner supporting our community-centered business philosophy. This position reports to VP of E-Banking & Customer Support. The selected candidate must have a high school diploma or equivalent with a minimum of one (1) year experience as a bank teller, customer service, or call center environment.

Essential Duties: The selected candidate will perform a variety of duties to support the e-Banking & Customer
Support function, including but not limited to:

1. Develop and maintain thorough knowledge of bank products and services and the policies and procedures for each one. This includes, but is not limited to, deposit accounts, online banking, mobile banking, bill pay, and debit cards.
2. Strive for a “first call” resolution by assisting customers in a complete manner with all phone and electronic inquires.
3. Develop and maintain thorough knowledge of all bank software applications and be able to quickly access information from multiple programs.
4. Exhibit courtesy, poise, self-confidence and professionalism in manner, speech, and performance of duties.
5. Complete account research at customer’s request including retrieving and responding to all after-hours inquiries.
6. Remain versed on all marketing initiatives and any communication distributed to FCBT customers.
7. Participate in product promotions, sales initiatives, or customer satisfaction surveys.
8. Provides assistance, information and support to coworkers.
9. Cooperates with, participate in, and promote the adherence to all internal policies, procedures, and practices in support of risk management and overall safety, soundness, and compliance with all regulatory requirements. This includes annual Bank Secrecy Act (BSA) training and complying with all BSA rules and regulations as they pertain to the job position within the Bank.

Requirements: The selected candidate must have the following skills:

 Excellent verbal communication including strong grammar and vocabulary skills as well as excellent active listening skills and the ability to quickly compose a well written email.
 Able to identify problems, possible causes, and alternative solutions. Ability to deal with conflict and maintain composure.
 Proficiency using personal computer and all bank software applications. Ability to take ownership of customer inquiries and requests, as well as initiative to build an expert-level knowledge of bank products and procedures.

We provide competitive compensation and benefit package including 401(k), paid holidays and vacation.

To be considered for this position, please send resume and cover letter to:
First Columbia Bank & Trust Co.
Attn: Human Resources Dept.
P.O. Box 240
Bloomsburg, PA 17815
Or via email to:
[email protected]

Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.