Customer Alerts

Important Debit Card Fraud Prevention Update

As an added measure to protect our customers against possible fraud, Vantiv, the company who handles First Columbia's debit card processing, sends SMS/text alerts and IVR messages to cardholders if they identify any suspicious debit card transactions. These types of alerts help Vantiv detect and reduce fraudulent debit card activity.  There is no additional cost or charge to customers for this service. While this service is free, standard text messaging and data rates from your carrier still apply. Check with your service provider for details on specific fees and charges. If you receive a message about a suspicious transaction, please call First Columbia Bank at 570.784.1660.
 

Fradulent Email Survey

The FDIC has issued a Consumer Alert about reports of fraudulent e-mails that appear to have been sent by the agency, promising $100 to those that complete a five-question survey. Recipients are warned not to click on the link listed in the e-mail.
 

Phone Scam Alert

First Columbia Bank & Trust has been made aware of a scam targeting some customers via their phones. Customers are stating that they have received calls or text messages on their phone claiming that their debit card will be deactivated or negatively impacted. The message states that to reactive your card you must respond to the message with your card number and its associated PIN. Please do not respond to this message as it is a SCAM. This message is not from First Columbia Bank and we will never ask for your PIN. If you have responded to a call or text message such as this, please contact First Columbia Bank immediately for assistance.
 

Click here to learn about more current scams.

 

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