Important Messages For Our Customers

Technology Upgrade Notification

 

To improve our service to you, First Columbia Bank recently completed an upgrade of our core operating system. This upgrade positions us to offer the latest banking technologies and to continue delivering exceptional customer service—whether in-person, over the phone, or online.


While the upgrade is complete, there are items we'd like you to know about.   

View Additional Conversion Details

 

  • The numbers for Telephone Banking are the same: 570.387.4602/800.454.6504; however, there is a new login process and the telephone banking menu has been updated. To access Telephone Banking you will now need to enter your alternate access ID (date of birth DDMMYYYY plus last four of SSN), and PIN when prompted. The first time you log in after conversion you will use a temporary PIN, which is the last four digits of your SSN. Within 30 days of conversion, you will need to log in to select a new PIN. If a new PIN is not selected within 30 days, please call Customer Support for assistance in selecting a new PIN.
  • The Accounts Tab in Online Banking may show all accounts for which you are associated (for example, POA accounts). You can choose to hide certain accounts by selecting the Hide/Show Accounts link located at the top right of the Accounts page. This will direct you to the Account Maintenance section where you can make your selection.
  • You will continue to receive your monthly paper statement and/or e-statement as you normally do; however, you will also receive another interim statement directly after the conversion. No action on your part is required.
  • If you use the MobiMoney Card Control App, please be advised that it is no longer functional. A new and enhanced card control feature will be introduced shortly.
  • Our branch staff and Customer Support Department are available to answer any questions you may have. Please call us at 570.784.1660 to speak with a banker or customer service representative.

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