Personal Account Protection & Privacy
The security of your account and personal information is very important to us. We have multiple systems to protect your information, and we monitor and update these systems continuously to ensure we are doing everything we can to keep your accounts and information safe. Being a smart and aware account holder is an important factor in the safety of your accounts.
The purpose of our Customer Awareness Program is to ensure that our electronic banking customers are aware of the risks associated with using electronic banking services. Our program is designed to remind customers about the importance of security measures that can be used to protect them from being victims of fraud.
Journey Bank will never contact you and ask for "sensitive personal financial information" such as account number, PIN, or password. If you receive a phone call, e-mail, or text asking for "sensitive personal financial information" for your Journey Bank accounts, please do not respond. Hang up or delete it immediately, and notify Journey Bank's Customer Support Department at (570) 784-1660 or (570) 546-2211 if you gave out your information.
If you notice suspicious account activity, call our Customer Support Department immediately at (570) 784-1660 or (570) 546-2211 to report the suspicious activity.
Information on how to protect your personal information
Strategies to Protect Personal Information
Electronic Funds Transfer Act Disclosure
Corporate Account Takeover Risks
Resources for Consumer Account Holders
What you need to know about FDIC Deposit Insurance
Federal deposit insurance goes to the heart of the FDIC’s mission: to promote confidence and stability in the nation’s financial system. FDIC deposit insurance enables consumers to confidently place their money at thousands of FDIC-insured banks across the country, and is backed by the full faith and credit of the United States government. Since the founding of the Federal Deposit Insurance Corporation in 1933 no depositor has lost a penny of FDIC-insured funds.
Overview-Deposit Insurance At A Glance
